Processing complimentary tickets for events

You may need to issue Complimentary (or $0 tickets) for a number of reasons, ie. a sponsor, a competition winner, the parents of a player, or the guest of an artist. You still need each ticket to come out of your overall ticket capacity, for security and data purposes.

See instructions for GA, and Reserved Seating below.

Issue a Complimentary ticket for General Admission:

1. Log in to the INTIX Dashboard > Host An Event
2. Manage Attendees > Add Atendees
3. Select the type of ticket(s) to send > Continue
4. Enter info: recipient's email address and name
5. Select method of payment = Complimentary > Checkout

You will now see the order! See screenshots below for an example.

Manage Attendees > Add Attendees

Enter recipient's info > Checkout Option menu

Checkout Option menu > Complimentary

The recipient will be notified by email that they have been issued a ticket. Retrieval is as follows:

If they have an account:

1. Log into their INTIX account, and view/print/download the ticket

If they have never used INTIX before:

The ticket sits in an account attached to the email address you sent the ticket to.

1. Go to INTIX.com.au > enter email address the ticket was sent to
2. Select "Forgot Password", and follow the prompts to create a new password.

Once logged in, the ticket will be there to view/print/download. And now they have an INTIX account! 

Issue a Complimentary ticket for Reserved Seating:

1. Log in to INTIX > Host An Event
2. Manage Attendees > Add/Move Atendees
3. Select the seat(s) > Checkout
4. Select method of payment = Complimentary > Next
5. Enter info: recipient's email address and name > Add Customer

See screenshots below for an example.

Add/Move Attendees & Select Seat(s):

Select method of payment:

Enter recipient's details:

The recipient will be notified by email that they have been issued a ticket. Retrieval is as follows:

If they have an account:

1. Log into their INTIX account, and view/print/download the ticket

If they have never used INTIX before:

The ticket sits in an account attached to the email address you sent the ticket to.

1. Go to INTIX.com.au > enter email address the ticket was sent to
2. Select "Forgot Password", and follow the prompts to create a new password.

Once logged in, the ticket will be there to view/print/download. And now they have an INTIX account!