How to add a staff member to your Event as a Customer Service Role

Add a Customer Service person to your event to access ticket information.

This role allows the Customer Service personnel to assist your ticket holders, but keeps the Organisation's financials and higher functions hidden for Super Admins only.

Get started:

1. Log in to your INTIX Account > Host An Event
2. Event Roles > Invite User
3. Select "Customer Service" > enter email address

Your new Customer Service person will be sent an email to let them know they've been added to your Organisation. If they have an INTIX account, they can log into the app and select the event to search attendee info.

NOTE: If they don't already have an INTIX account, they'll select "Forgot Password" on the sign in page to prompt password creation (containing upper & lower case letters, a number, and a special character ie. #%$&?!).

Your new Customer Service staff member can now start assisting with ticket holder enquiries for your event without you giving them access to any other sensitive information.