Tickets purchased from any of these sites have not been verified as real despite the marketing surrounding them from these companies. We are constantly required to turn people away at the entrance of events due to fake tickets being purchased from these sites.
It's also important to note laws surrounding the "resale" price for the state where the event is held in Australia and that in the majority of Australia selling tickets for greater than 10% of their original purchase price is illegal.
But what if you have accidentally purchased from one of these sites? Our first recommendation is to buy a ticket from the official site as soon as possible as your original purchase will not get you into the event.
To recover your funds you will need to start what is known as a "chargeback" with the bank that your credit card is with.
A chargeback is a reversal of a credit card transaction and usually occurs when a cardholder raises a dispute with their financial institution (also known as the Issuer) in relation to a purchase made with their credit card.
A chargeback may result in the amount of the original sale being returned to the customer’s account. The reasons why chargebacks occur may vary however, chargebacks are generally the result of a customer being dissatisfied with their purchase or due to unauthorised or fraudulent activity/use of their card. Any transactions, processed without a proper authorization from the issuer, can also be returned as chargebacks.
As each bank has slightly different processes for completing this we have added links to help you through the process.
Commonwealth Bank - https://www.commbank.com.au/support/disputing-a-transaction.html
National Australia Bank - https://www.nab.com.au/personal/customer-support/transaction-dispute
Links valid as at 17 July 2019