Refunding an individual ticket from an order

As an organiser it is entirely up to you whether and when to refund. You can refund an individual ticket, not an entire order.

Whatever the case, INTIX has made it simple and easy!

Log in to get started:

1. Log in to the INTIX Dashboard > Host An Event
2. Manage Attendees > Orders
3. Enter the email address or name of order.

In the order:

1. Click the "X" to the right of the ticket you want to cancel
2. In the pop-up window, fill in the reason for canceling, and select/deselect whether you want to notify the customer, and/or refund the ticket
3. Fees - note that this refunds the customer the ticket price, but not the Stripe fee or the INTIX fee. These are non-refundable*.

NOTE: You may need to refund fees at times, but keeping in mind that this comes out of your own payouts, as Stripe & INTIX fees are non-refundable.
To refund fees:

In the order, click the link "View in Stripe" > directs to Stripe transaction > Click refund

NOTE: Once you have cancelled a ticket you cannot undo the action and will have to reissue a ticket if you've cancelled it by mistake.

To cancel an entire order (not just a single ticket from an order) check out the article here.

Check how to issue complimentary tickets here.

NOTE: Unless you have enabled manual payouts with Stripe, they transfer the money to your nominated account as per your payout schedule (standard is daily but you can choose weekly, monthly or manual) When you process refunds you must have the funds in your nominated account for Stripe to draw on and refund your ticketholders. If you have spent the money or moved it to another account you need to fix this before refunding or the action will fail. You are only paid out the ticket amount so if you choose to also refund fees you will need to have the extra funds available as INTIX and Stripe fees are not refunded by these organisations in this process. The funds need to come from you.

To cancel and refund an entire order check out the article here.

If you wish to refund an entire order without cancelling you need to do so one ticket at a time.