Upgrading or Updating your ticket when the option is available

If the event organiser has allowed upgrades or changes, you can make these changes yourself within your INTIX Account. 

For example, the upgrades or updates may apply to:

-changing session times or dates

-upgrading from a General Admission ticket to a VIP.

**There are costs involved and not all events allow this option**

To Upgrade or Update your ticket when the option is available:

1. Log in to your INTIX Ticketholder Account
2. Click on the event/order in which you would like to make changes
3. Along the top of the screen you will see green action options for your order
4. Click the far right option which looks like clock hands surrounded by an arrow
5. Select which ticket you want to Upgrade if you have multiple, Upgradable, tickets in your order
6. Select what you would like to change or upgrade to
7. You will prompted to enter payment for the difference in ticket prices if there is one, and a ticket change fee
8. Your original ticket will be cancelled and a new ticket will be issued to you via email and in your account.

For more info on finding your ticket click here.